NEW ACCOUNT SET UP: 
To get started, please fill out our New Account Form so that we may have your contact information and become better acquainted with your company. Please fax this form to (866) 239-8574 or email it to sales@downeastbasics.com. Once received, we will then get in contact with you and send our wholesale sales kit to you with information on pricing and how to get started.

SAMPLES:
For review of our product, please contact our sales office at (801) 467-7520 x.1136 so that we may help you review our collection as well as assist you in placing an order.

MINIMUMS:
Orders require a 36 piece minimum per monthly delivery. 

ORDERING: 
Orders may be placed via fax to (866) 239-8574 or emailed to sales@downeastbasics.com Please contact our sales office for our current order form. Orders are filled and shipped Monday through Friday with the exclusion of all major holidays. You can expect to receive your order within 7-10 business days after the shipment has left our facility. We ship via UPS Ground, All applicable shipping fees can be charged to your own personal UPS account if you provide us with the appropriate information. Or, the shipping fees incurred will be added to your sales order invoice and you will be billed for the shipping charge.
Purchase orders are welcomed but not required. For your convenience, you may use our Purchase Order Form. Phone orders are also welcome.

PAYMENT:
We accept all major credit cards and offer account terms pending credit approval. If you are interested in being considered for an account, please complete our credit application and once approved, we will notify you. Terms for an account are Net 30. All orders over $2,000 will need to complete our credit application process and all credit card orders over $5,000 will need to complete our credit card authorization form before the orders can be processed.

SALES TAX:
Sales tax will not be charged if you provide us with your tax ID or tax exempt number, otherwise applicable state sales tax rates apply. 

RETURNS & EXCHANGES:
We want you to be completely satisfied with your purchase. If you are unhappy with your order, you may exchange or return resellable (unworn, unwashed, unaltered) product within 30 days. If you have generated in store UPC barcoded stickers and placed them on our hang tags, they must be removed before you ship your return. You must complete our return request form and email it to wholesale@downeastbasics.com or fax it to (866) 239-8574 and receive confirmation as well as approval before you may make your return. Upon inspection of returned garments, we will issue a credit to your original method of payment, or send replacement product at your request. All returns and exchanges will incur a 15% restocking fee in addition to freight charges.

BACKORDERS:
If we are out of stock in something on your order, a backorder will automatically be generated. If the item has been cancelled, we will notify you and the canceled product will be removed from your order.